Povinná literatura: HENDERSON, Keith Harding, High season: English for the hotel and tourist industry. 2nd impression. Oxford: Oxford University Press, 1994, 710 s. ISBN 01-945-1308-4. Doporučená literatura: BRENDLOVÁ, Světla, Reálie anglicky mluvících zemí: 2., dopl. vyd. Plzeň: Fraus, c1996, 79 s. ISBN 80-857-8487-4. MURPHY, Raymond, English grammar in use: a self-study reference and practice book for intermediate learners of English /. 4th ed. Cambridge: Cambridge University Press, 2012, x, 380 s. ISBN 978-0-521-18939-2
Anotace
Telephone enquiries. Complaints.
Reservations, checking in and out.
Providing information on resorts, giving directions, instructions.
Accommodation, facilities, services.
Finance, payments.
Cultural differences.
Basic facts on English-speaking countries and the Czech Republic.
Job applications and interviews.
Customers. Conferences.
Tour operation.
